The Ablewell Care Journey
Choosing care for a loved one can feel overwhelming, but at Ablewell Care we make the process clear, supportive, and reassuring at every step. Here’s how we guide families from first enquiry to ongoing support.
1. Awareness & First Contact
Often, families reach out at a point of need — perhaps after a change in circumstances or new health concerns. We ensure that information about our services is easy to find and understand, whether through our website, social media, or a friendly phone call to our office.
What you can expect: Clear information on our services, approachable staff, and reassurance that help is available locally.
2. Initial Enquiry & Assessment
Once you contact us, our experienced team listens carefully to your situation. We arrange a home or personal assessment that involves both the individual needing care and their family members. This collaborative approach means everyone’s voice is heard.
What you can expect: Transparent discussion of times, costs, and services; a clear understanding of how care will be delivered; and an opportunity to ask any questions.
3. Care Planning & Agreement
Following the assessment, we work with you to create a tailored support plan. This may include personal care, domestic help, meal preparation, or more specialised services. We provide a written agreement so you know exactly what to expect.
What you can expect: A personalised plan, clarity around arrangements, and confidence that your loved one’s needs will be met.
4. Beginning Support
Our carers are introduced and the first visits begin. Families are encouraged to share any important details about routines, preferences, or health needs so we can ensure a smooth start.
What you can expect: Polite, professional staff arriving on time, building trust and familiarity from the outset.
5. Ongoing Care & Review
Support is delivered consistently and with flexibility. We check in regularly with both the individual and their family, carrying out monthly reviews to make sure the care plan is still right. If adjustments are needed, we make them quickly.
What you can expect: Open communication, continuity of carers, and the reassurance that someone is always available if things change.
6. Transition & Reflection
If care is no longer required, we make the ending of services straightforward and supportive. Families are invited to share feedback on their experience and reflect on the difference the service has made.
What you can expect: A simple, respectful process, with the chance to talk through your experience and leave feedback if you wish.